Return, Exchange, Cancellation Policy

At Ayatyi, we take immense pride in our artisanal heritage and handcrafted processes. Each piece is individually crafted, dyed, or embroidered by our master artisans, making every garment unique. Minor variations in hand-block prints, natural dyes, or weaves are inherent characteristics of authentic human craftsmanship rather than flaws. To ensure a seamless shopping experience and maintain complete transparency with our patrons and payment partners, our policies are explicitly outlined below:

1. CANCELLATION POLICY

We accept order cancellation requests under strict timelines before production cycles commence:

• Timeframe: Customers can request an order cancellation within 24 hours of formal order placement.

• Process: To initiate a cancellation, the buyer must immediately notify our support desk via email at [Your Support Email Here] or message through our official WhatsApp channel at [Your WhatsApp Number Here] quoting their unique Order ID.

• Exclusions: Once an order transitions into the active production pipeline (fabric allotment, cutting, or custom tailoring by our masters) or has been formally dispatched, it cannot be canceled or modified.

• Refund Turnaround: For valid cancellations processed within the designated 24-hour window, the entire invoice value will be reversed back to the original source payment instrument within 5 to 7 business days, adhering entirely to standard payment gateway settlement rules.

2. RETURN POLICY

Given the slow-fashion model, bespoke nature, and made-to-order workflow of our collections, Ayatyi does not accept general returns or extend monetary refunds for changes of mind or taste preferences.

Returns are exclusively evaluated and approved under the following explicit conditions:

• The package or product is received in a physically damaged state due to transit.

• The item exhibits a verified manufacturing defect completely unrelated to standard handcrafting variations.

• An incorrect item, variant, or size distinct from the customer's confirmed order receipt was delivered.

Mandatory Reporting Protocol:

To qualify for a defective or incorrect item review, the buyer must register a claim within 48 hours of delivery. The claim must be accompanied by a comprehensive, continuous unboxing video or clear high-resolution photographic evidence sent to our support email. Upon verification and internal approval, Ayatyi will organize a reverse logistic pickup at zero additional expense to the buyer.

3. EXCHANGE POLICY

We want to ensure our garments fit beautifully. If a customer experiences fit issues, we happily accommodate size exchanges for the exact same style purchased.

• Eligibility Criteria: Items intended for exchange must be completely unworn, unwashed, unaltered, free from stains or odors, and retain all original product tags, luxury labels, and original packaging intact.

• Timeframe: Sizing exchange requests must be formally raised within 7 days from the official date of delivery.

• Logistical Charges: 

  - In events where the fulfillment error lies with Ayatyi (wrong item or faulty size shipped), we will bear all reverse and forward shipping costs.

  - For general customer fit exchanges, a flat reverse shipping and restocking fee of [e.g., ₹150 / or stating 'borne by the customer'] shall apply before shipping the exchange unit.

4. REFUND PROCESSING GUIDELINES

In rare exceptions where a replacement unit for a genuinely defective or wrong product is completely unavailable in our design studio's inventory, a monetary refund or store credit will be authorized.

All approved refunds are directly credited back to the original funding source (Credit/Debit Card, Net Banking, UPI, or Digital Wallet) within 5 to 7 operational days from the date the returned merchandise successfully passes our internal warehouse quality audit checking parameters.